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Privacy Policy

ThankYouHub.Com Privacy Policy

Last updated: November 15, 2010

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Introduction

This policy describes the ways we collect, store, use and protect your personal information. You accept this policy when you sign up for or use our products, services or any other features, technologies or functionalities offered by us on our website or through any other means (collectively the “GratitudePoint Services"). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by emailing you about the impending change at the email address that you use to login to our site. You will be able to view the impending new Privacy Policy on our website at a URL that we will provide you in the email notification.

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Definitions

  • Gratitude Point (GP): This the electronic (virtual) currency that we use on our website. Gratitude Points can be bought and redeemed for real money in US dollars. More details about GPs can be found at about GPs page.
  • User: Anyone browsing and/or using the website whether logged in or not is a user.
  • Member: Anyone who has a valid user account on the website is a Member. A Member may or may not be logged-in while using the website.
  • Transaction: A transaction on ThankYouHub.Com website is an exchange between 2 users that involves a transfer of 0 or more Gratitude Points from 1 user to the other. Every transaction has a Request associated with it, which is a data element as described below. A Request associated with a transaction is always "completed" at the time of the transaction. All transactions involving a user are visible to the user in their Gratitude Blog on the website, visible by clicking the submenu tab "Gratitude Blog" under the menu tab "My GP". An equivalent view to see all transactions is the "GP Account" view visible by clicking the "GP Account" submenu tab under the "My GP" menu tab. Buy, Redeem, 'Give thanks', 'Gratitude Certificates', 'Invite', and completing Active Requests are all actions that create Transactions.
  • Gratitude Blog Entry: An individual Transaction showing up in the Gratitude Blog view is called a Gratitude Blog Entry. This is a different view of a 'complete' Request that shows the subject and details as information about a Transaction between 2 members.
  • GP Account Entry: An individual Transaction showing in the GP Account view is called a GP Account entry.
  • Request: A Request is the basic data element for most interactions and transactions between GratitudePoint Service users, and consists of a subject and details both of which are of type text. A Request stores information on one of the following:
    • a classifieds-like request for help on a specific task that a user posts on the website when seeking assistance
    • details of a transaction on the ThankYouHub.Com website that includes:
      • Gratitude Transaction that journals the gratitude expressed from 1 user to another. This shows up in the Gratitude Blog of users involved. A Gratitude Certificate is also a form of Gratitude Transaction, and additionally shows as a certificate in addition to being in the Gratitude blog of users.
      • A buy or redeem transaction that involves either the purchase or redemption of Gratitude Points.
      • An invite transaction that involves inviting a new user to become a member of ThankYouHub.Com
  • Circle: A Circle of a ThankYouHub.Com user is a set of all ThankYouHub.Com users that are approved by this user and the other users (both parties involved) to be in each-other's Circle set. The idea is a mutually approved trust relationship on the website.
  • Circle Restricted Requests: All Requests posted by a user that are set as visible to only the members of that user's Circle.
  • Public Requests: All Requests posted by users that are not specifically set as visible only to their Circles. These Requests are potentially visible to everyone if they know the URL to look for these Requests.
  • Active Request: An active Request is a Request that can potentially receive new responses from ThankYouHub.Com members. An active Request is a Request for help that can be seen and responded to by other members depending on the visibility settings on that Request by the poster of the Request. Active Public Requests are open to responses by all memebers, and Active Circle Restricted Requests are open to viewing and responses by the members in the poster's circle.
  • Complete Request: A complete Request is a Request that has successfully been archived with potential Gratitude Points given by the poster to another member. No further responses can be posted on complete Requests. All complete Requests show up as Gratitude Blog entries. Requests may be completed at the time of posting/creation as is the case in "give thanks" interactions, gratitude certificates, inivitations, buy, and redeem transactions.
  • Cancelled Request: A Request that has been cancelled by the user who posted it. Such a Request has no transaction associated with it, and is not visible to anyone besides the original poster. Cancellation of Requests cannot be undone.
  • Suspended Request: A Request that has been reversably suspended by the original poster of the Request so that it does not show to anyone else besides him/her. Such Requests can be 'unsuspended' and made 'active' and visible as active Requests are. No activity besides 'unsuspension' can happen to a Suspended Request.
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How we collect information about you

When a user visits the GratitudePoint website or use the GratitudePoint Services, we collect the user's IP address and standard web log information, such as browser type and the pages accessed on our website.

If you register with us for a member account or use the GratitudePoint Services, we may collect the following types of information:

  • Contact information - your name, address, phone, email, website address, interests, and other similar information.
  • Activity Summary and Statistics - Information on all your activity on our website is of course accessible to us. Your activity may be summarized into different metrics and statistics such as total number of transactions, number of Gratitude Points exchanged etc.

Financial information - Currently all financial information is handled by third parties such as Paypal, and we DO NOT have access to or store any of your financial information such as the bank account numbers and/or credit card numbers that you use for financial transactions with your GratitudePoint account.

Before permitting you to use the GratitudePoint Services, we may require you to provide additional information we can use to verify your identity or address or manage risk, such as your date of birth or other information.

When you are using the GratitudePoint Services, we collect information about your transactions and your other activities on our website or using the GratitudePoint Services and we may collect information about your computer or other access device for fraud prevention purposes.

Finally, we may collect additional information from or about you in other ways such as contacts with our customer support team or results when you respond to a survey from interactions with members of the Gratitude Point, Inc. corporate family, and from other companies.

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How we use cookies

When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer. We and our service providers also use cookies to customize the GratitudePoint Services, content and advertising; measure promotional effectiveness, and promote trust and safety.

We send a "session cookie" to your computer when you log in to your member account or otherwise use the GratitudePoint Services. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or after a certain amount of time without any activity, this cookie expires and no longer has any effect.

We MAY also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don't need to retype the e-mail address each time you log in to your account.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes.

You may encounter cookies from third parties when using the GratitudePoint Services on websites that we do not control (for example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie placed by that web page or application.)

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Affiliate and third party links

Our website contains links to other Internet sites owned by third parties. Your use of each of those sites is subject to the conditions, if any, that each of those sites have posted. We have no control over sites owned by others, and we are not responsible for any changes to or for any content on them. Our inclusion of any third-party content or a link to a third-party site on our website is not an endorsement of that content or that third-party site.

Several of the links on our website to third party merchants such as Amazon.com are affiliate links. If you visit a merchant website by clicking on an affiliate link on our site, a cookie may be placed on your computer to track the fact that you came via one of our links. If you then complete a purchase at that merchants site within a set period of time (this is variable, but generally less than 3 months), we may receive a commission payment from that merchant.

We do not sell, resell, distribute, or license any of the products or the services that we review, list, link, or advertise on our website. We disclaim any responsibility for or liability related to these products and services. Your correspondence and related activities with third parties, including payment transactions and goods-delivery transactions, are solely between you and that third party. You agree that we will not be responsible or liable for any loss or damage of any sort incurred as the result of any of your transactions with third parties. Any questions, complaints, or claims related to any product or service should be directed to the appropriate vendor.

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Google Adsense

Our website uses third party ad networks like Google AdSense to serve contextual advertisements on various pages of our site. In the course of serving advertisements, third parties may be placing and reading cookies on the your browser, or using web beacons to collect information to serve appropriate advertisements. You have the option to disable third party cookies on websites, by configuring as such in your browser's settings. You may opt out of the use of the cookie used by Google by visiting the advertising opt-out page. You can also opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

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How we protect and store personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We store and process your personal information on computers and servers provided by hosting and storage services Amazon S3 and Dreamhost in the US and elsewhere in the world where their facilities are located, as well as computers under our control. We, and third parties that we use, specifically Amazon S3 and Dreamhost protect your personal information by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

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How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  • provide the GratitudePoint Services and customer support you request;
  • process transactions and send notices about your transactions
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • customize, measure, and improve the GratitudePoint Services and the content and layout of our website and applications;
  • deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;
  • compare information for accuracy and verify it with third parties.
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Marketing

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize the GratitudePoint Services, content and advertising. If you don't wish to receive marketing communications from us, please follow the directions provided with the communication or advertisement.

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How we share personal information with other GratitudePoint users and ThankYouHub.Com website users

Information accessible to all visitors to the ThankYouHub.Com website

All personal information marked as public is accessible to visitors to the ThankYouHub.Com website. This includes:

  • All information that shows in your public profile that can be seen by clicking the "public profile" link at the top of the page reached on clicking "Profile" subtab under the "My GP" menu tab. The information includes name, gender, location (city, state and country only), website, and skills/interests information that you enter in your profile information. It also includes 'member since' information (date and time when yoy first became a member), GPs received, GPs given, number of tasks done (help provided on Requests), help received (number of Requests posted by you which were completed as you received help on them), average feedback rating for tasks done (as a helper), average feedback rating for help received, list of your Requests that are publicly viewable, and feedback left by others for you.
  • All Requests that you mark as 'Public', or equivalently not select as 'limited to circle' while posting the Request.
  • All complete Requests that are not selected "private" while completing the Requests, or during their creation in a transaction such as 'give thanks', 'gratitude certificates' and 'invite' etc.
  • All feedback left for you by others as a helper or even as a receiver of someone else's help.

It is your responsibility to not share any information that you'd like to keep private in the public areas of the site, such as public Requests, or your interests section in the public profile.

Additional Information accessible to logged in users on the ThankYouHub.Com website

Logging in establishes the identity of a member, and all additional Requests and transactions that are marked viewable to a member are accessible to that logged in member. This includes:

  • All Active Requests marked as limited to Circle, when the Requestor is a member of the logged in member's circle.
  • All transactions and completed Requests that involve the logged in member, even when the transaction is marked private.

All other information that is not marked public, is only accessible to you and us. This includes all information accessible to the ThankYouHub.Com admin user, which is essentially us. Thus, all individual buy and redeem transactions are only accessible to you and us. Your contact information is never accessible to other users unless you write it out in public areas of the site such as public Requests or you Public profile.

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How we share personal information with other parties

We may share your personal information with:

  • Service providers under contract who help with parts of our business operations such as fraud prevention, bill collection, marketing, and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
  • Financial institutions that we partner with, or use to do financial transactions of buying or redeeming of Gratitude Points. The information shared is limited to that required to successfully complete the financial transaction.
  • Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)
  • Law enforcement, government officials, or other third parties when
    • we are compelled to do so by a subpoena, court order or similar legal procedure
    • we need to do so to comply with law or credit card rules
    • we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.
  • Other third parties with your consent or direction to do so.

GratitudePoint will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.

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How you can restrict GratitudePoint from sharing your personal information

Federal and state laws allow you to restrict the sharing of your personal information in certain instances. However, these laws also state that you cannot restrict other types of sharing. Because we have already chosen to refrain from certain types of data sharing, the only type of sharing of your personal information that you can specifically additionally restrict is as follows:

  • Requests - You can mark a Request as circle restricted while it is Active, and mark it as private when it is completed. You can limit access to your Active Requests by 'suspending' them (temporary) or 'cancelling' then (permanently disable them).
  • Transactions - All transactions are visible in your Gratitude Blog, and they may be marked as private to limit their view to you and the other party involved in the transaction.
  • To disable all the information that is visible in your public profile, you can contact our customer service to 'suspend' your account. This disable service may not be available in the early days after the release of the ThankYouHub.Com website.
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How you can access or change your personal information

You can review and edit your personal information at any time by logging in to your account and clicking the Profile subtab under the My GP tab.

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How you can contact us about privacy questions

If you have questions or concerns regarding this policy, you should contact us by using this contact form or writing to us at Gratitude Point Inc, Attn: Privacy Department, 4411 McKinney Avenue, #32, Dallas, TX 75205, USA. GratitudePoint maintains offices at this location too.

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